Shipping Policy
Order Processing Time
- Processing Time: 3–5 business days.
- Shipping Time: 7–10 business days (after the order is shipped).
- Order processing begins once your purchase is confirmed and ends when the order is handed over to the delivery carrier.
- Our warehouse and office operate Monday–Friday (excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day and may experience slight delays.
Tracking
- Once your order ships, you will receive an email confirmation with a tracking number.
- Tracking updates may take 48–72 hours to appear.
- During peak seasons or holidays, tracking may take longer.
- You can track your order at: https://m.17track.net/en/
- If you are unable to track your package, contact us at support@classroomspirit.com and we will resolve the issue within 48 hours.
Delivery Delays
- If your order exceeds the expected delivery time, please contact us at support@classroomspirit.com.
- We will coordinate with the shipping carrier to investigate and resolve the delay.
Order Cancellations
- You can cancel or modify your order within 12 hours of placing it.
- Once your order has shipped, it cannot be canceled or changed.
Taxes & Duties
- Duties and taxes (if applicable) are determined by your local customs authority and are the responsibility of the customer.
- Orders below your country’s tax threshold may not incur additional charges.
- If you need help with customs or tax questions, please reach out to us at support@classroomspirit.com.